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Promotion:
Boost Juice Travel Agent

Promoter:

Boost Juice Pty Ltd ABN 11 092 165 681, Level 1, Tower 2 Chadstone Place, 1341 Dandenong Road, Chadstone, VIC 3148, Australia. Ph: (03) 9508 4409

Promotional Period:

Start date: 24/09/18 at 09:00 am AEST

End date:

22/10/18 at 11:59 pm AEDT

Eligible entrants:

Entry is only open to Australian residents. Entrants under the age of 18 must have parent or legal guardian approval to enter.

How to Enter:

To enter the Promotion, the entrant must complete the following steps during the Promotional Period:

a) purchase any sized Boost Juice smoothie or juice in one (1) transaction (“Qualifying Transaction”) from any Boost store nationally ("Participating Venues"). Entrants will receive a hand out card at the time of purchase, while stocks last; and

b) visit boostvacay.com.au and enter their unique code from the hand out card received with purchase and submit;

c) the entrant will be notified immediately on screen upon entry form submission of the prize they have won (all entrants will win a prize);

d) they can choose one (1) of the following options:

  1. keep the original prize awarded. If they choose this option they will they will be asked on screen to provide the personal details requested on screen, based on prize won, and submit the completed form. E.g. if an entrant wins a voucher prizes, they only need to provide their email address; or
  2. choose to receive a different prize. If the customer chooses to receive a different prize they will be required to submit their mobile phone number as prompted. The entrant will then receive an automated phone call shortly after submission with details of the prize they have won. They will then receive an SMS to the same phone number with a link to an online claim form. The entrant must follow the link to a promotional prize claim page, and input the requested personal details, based on prize won, and submit the completed form.

Proof of Purchase: The entrant must retain proof of purchase. The proof of purchase required is the hand out card with unique code.

Entries permitted:

Entrants may enter multiple times provided each entry is submitted separately in accordance with the entry instructions above, subject to the following:

  • limit one (1) entry permitted per unique code/per Qualifying Transaction;
  • only one (1) unique code per entry is permitted;
  • the same unique code cannot be used more than once; and
  • unrecognised codes will be deemed invalid.

Total Prize Pool:

Up to AUD $194,203.00

Prize 1:

Number of this prize: 6
Value (per prize): Up to AUD$4,000
Winning Method: Instant Win

The prize is an International Trip for the winner and one (1) friend, including:

  1. return economy class flights from the winner's nearest capital city to one (1) of the following destinations:

    • Area 51 (USA); or
    • Salvation Mountain (USA); or
    • Love Land (Korea); or
    • Robot Restaurant (Japan); or
    • Toilet Museum (India); or
    • Dracula’s Castle Transylvania (Bucharest, Romania); and
  2. three (3) nights' three-star twin share accommodation.

    Transfers from airport/accommodation will be provided for locations where the site is not easily accessible by public transport (as determined by the Promoter). Entrance fees will be provided (where applicable).

There will be one (1) prize winner for each location above.

Prize 2:

Number of this prize: 10
Value (per prize): Up to AUD$2,000.00
Winning Method: Instant Win

The prize is a Mystery Trip for the winner and one (1) friend, including:

  1. return economy class flights from the winner's nearest capital city to one (1) of the following destinations:

    • Mona (TAS); or
    • the Big Banana (NSW); or
    • Nimbin (NSW); or
    • Crocodile Diving (NT); or
    • Ararat Insane Asylum (VIC); and
  2. 3 nights' three-star twin share accommodation.

    The Promoter will determine the exact location from list above that the winner will attend as part of the prize.

    Transfers from airport/accommodation will be provided for locations where the site is not easily accessible by public transport (as determined by the Promoter). Entrance fees will be provided (where applicable).

There will be two (2) prize winners for each location above.

Prize 3:

Number of this prize: 5
Value (per prize): Up to AUD$300.00
Winning Method: Instant Win

The prize package includes:

  • One (1) Escape Room session;
  • One (1) Break Room session; and
  • One (1) Axe Throwing Experience

for the winner and one (1) friend at the winner’s choice of various locations redeemable within 12 months from 24/09/18.

Prize 4:

Number of this prize: 50
Value (per prize): Up to AUD$100.00
Winning Method: Instant Win

The prize is an Airtasker services voucher for one (1) of the following services:

  • packing or unpacking the winner’s luggage; or
  • cleaning the winner’s house; or
  • doing washing; or
  • house sitting; or
  • pet sitting; or
  • one-way car ride to the airport.

Prize is redeemable within 12 months from 24/09/18.

Prize 5:

Number of this prize: 684
Value (per prize): Up to AUD$15.00
Winning Method: Instant Win

The prize is one (1) of the following gifts to be determined by the Promoter in their absolute discretion:

  • Travel Cup; or
  • Nana Undies; or
  • Travel Socks; or
  • Havaianas thongs; or
  • multi travel plug.

Prize 6:

Number of this prize: 100
Value (per prize): Up to AUD$5.00
Winning Method: Instant Win

The prize is one (1) of a variety of tourist souvenirs including:

  • tourist keyrings; or
  • snow globes; or
  • novelty stationery (e.g. pens, mugs, post cards).

Prize 7:

Number of this prize: 5,113
Value (per prize): Up to AUD$4.00 (based on maximum discount)
Winning Method: Instant Win

The prize is a voucher entitles the winner to purchase an original sized Boost for $5, redeemable at All Boost Juice stores.

Original size Boost juices as at 10/8/18 range in value from $7.40 to $9.

Voucher is valid until 5:00pm AEST 28/10/18. Not valid with Boost app orders or any other offer including Vibe club.

Prize 8:

Number of this prize: 15,340
Value (per prize): AUD$2.00
Winning Method: Instant Win

The prize is a “$2 off any size Boost Juice voucher”, redeemable at any Boost Juice stores.

Voucher is valid until 5:00pm AEST 28/10/18. Voucher is valid until 5:00pm AEST 28/10/18.

Prize 9:

Number of this prize: 81,811
Value (per prize): AUD$1.00
Winning Method: Instant Win

The prize is a “$1 off any size Boost Juice voucher”, redeemable at any Boost Juice stores.

Voucher is valid until 5:00pm AEST 28/10/18. Not valid with Boost app orders or any other offer including Vibe club.

Prize Conditions:

All prizes: No part of the prize is exchangeable, redeemable for cash or any other prize or transferable.

Prize 1 and Prize 2:

  • Travel must be taken within three (3) months from 22/10/18. Prize cannot be taken during Australian school holidays, public holidays or other peak periods. If a winner is unavailable or unwilling to travel during the aforementioned dates required by the Promoter, they will forfeit their right to the prize and will not be awarded cash or any other alternative in lieu.
  • The prize is subject to booking and flight availability.
  • Frequent flyer points will not be awarded and do not form part of the prize.
  • Spending money, meals, taxes (excluding airline and airport taxes), insurance, passports, visas, vaccinations, transport to and from departure point, transfers, items of a personal nature, in-room charges and all other ancillary costs, unless otherwise specified in the prize description herein, are not included.
  • The winner and his/her travel companion are responsible for ensuring that they have valid passports, and any requisite visas, vaccinations and travel documentation.
  • Subject to the terms and conditions of the participating prize provider(s), if for any reason the winner does not, once the prize has been booked, take the prize (or an element of the prize) at the time stipulated, then the prize (or that element of the prize) will be forfeited and will not be redeemable for cash.
  • The winner may be required to present their credit card at check in.
  • Prize is subject to the standard terms and conditions of individual prize and service providers.
  • The winner and his/her travel companion must depart from and return to the same departure point and travel together.
  • During the entire duration of the prize, a nominated parent/guardian must accompany any person under 18 years of age.
  • The prizes require the winner to contact the Promoter in order to book travel.

Prize 3 and Prize 4:

Prize 3 and Prize 4: The prize will be delivered by email.

Prize 5 and Prize 6:

The prize will be delivered by mail.

Prize 7, Prize 8 and Prize 9

Any unused balance of the voucher will not be awarded as cash. Redemption of the voucher is subject to any terms and conditions of the issuer including those specified on the voucher.

Winner notification:

The winners of instant win prizes above $250 will be published at www.boostjuice.com.au on 26/10/18.

Unclaimed Prizes:

A second chance draw will be held for unclaimed instant win prizes valued at $100 or more. The draw will be held at Retail Zoo, Level 1, Tower 2, Chadstone Place, 1341 Dandenong Road, Chadstone VIC 3148, Australia on 23/01/19 at 02:30 pm. The winners of prizes over $250 will be published at www.boostjuice.com.au on 25/01/19.

  • The entrant agrees and acknowledges that they have read these Conditions of Entry (and Schedule) and that entry into the Promotion is deemed to be acceptance of these Conditions of Entry (and Schedule). Any capitalised terms used in these Conditions of Entry have the meaning given in the Schedule, unless stated otherwise.
  • The Promotion commences on the Start Date and ends on the End Date ("Promotional Period"). Entries are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the entrant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt.
  • Valid and eligible entries will be accepted during the Promotional Period.
  • Employees (and the immediate family members) of the Participating Venues, agencies/companies directly associated with the conduct of this Promotion, the Promoter, its distributors, suppliers, subsidiary companies/businesses and associated companies and agencies are not eligible to enter. "Immediate family member" means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, sdtep-brother, step-sister or 1st cousin.
  • If a prize is won by a person under the age of 18, the prize may be awarded to the winner's parent or guardian and where applicable to the prize a nominated parent/guardian must accompany any person under 18 years of age.
  • Instant Win:
    1. Instant winners will be notified immediately if they have won on screen upon entry form submission.
    2. Quality control errors will not invalidate an otherwise valid prize claim.
    3. Printing and other quality control errors will not invalidate an otherwise valid prize claim.
    4. Unless otherwise due to fraud or ineligibility under these Terms and Conditions, all prize claims in excess of the advertised prize pool will be honoured. Any unwon or unclaimed instant win prizes that are part of the advertised total prize pool (valued at $100 or more) will be awarded in the unclaimed prize draw. Any unwon or unclaimed prizes valued under $100 will not be included in the unclaimed prize draw.
    5. Instant win game materials void if stolen, forged, mutilated or tampered with in any way.
    6. There will be a total of 103,119 instant win unique codes printed for this Promotion.
    7. To redeem the prize, the winner must follow the instructions provided in the winning notification
  • All reasonable attempts will be made to contact each winner.
  • If any winner chooses not to take their prize (or is unable to), or does not take or claim a prize by the time specified by the Promoter, or is unavailable at the designated time for the Event or at the time stipulated by the Promoter for travel, they forfeit the prize and the Promoter is not obliged to substitute the prize.
  • Where entry is allowed by purchase or subscription, the cost of the product or service is no greater than the cost would be without the opportunity to participate in the Promotion.
  • Entrants must keep their proof of purchase specified in How to Enter for each entry as proof of purchase ("Proof of Purchase"). If an entrant fails to produce the Proof of Purchase for a specific entry or each entry, as and when requested by the Promoter, the Promoter has the right to invalidate the entrant's respective entry/entries for which Proof of Purchase cannot be provided and/or all entries submitted by that entrant and/or forfeit the entrant's right to a prize.
  • The value of the prizes is accurate and based upon the recommended retail value of the prizes (inclusive of GST) at the date of printing. The Promoter accepts no responsibility for any variation in the value of the prizes after that date.
  • If a prize (or portion of a prize) is unavailable the Promoter reserves the right to substitute the prize (or that portion of the prize) to a prize of equal or greater value and/or specification, subject to any written directions of a regulatory authority.
  • No entry fee is charged by the Promoter to enter the Promotion. Where entry is allowed online, there is no additional cost to enter the Promotion other than any cost paid by the entrant to access the website or social media platform of entry via their Internet service provider.
  • Each prize will be awarded to the person named in the entry and any entry that is made on behalf of an entrant or by a third party will be invalid. If there is a dispute as to the identity of an entrant or winner, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant or winner.
  • Entrants' personal information will be collected by the Promoter. Personal information will be stored on the Promoter's database. The Promoter may use this information for future marketing purposes regarding its products, including contacting the entrant electronically. The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth) and its privacy policy which is located at http://www.boostjuice.com.au/privacy-policy. The Promoter's privacy policy contains information about how the entrant may access, update and seek correction of the personal information the Promoter holds about them and how the entrant may complain about any potential breach by the Promoter of the Australian Privacy Principles or any other Australian privacy laws and how such complaints will be dealt with. The Promoter collects personal information about entrants to enable them to participate in this Promotion and may disclose the entrants' personal information to third parties including its contractors and agents, prize suppliers and service providers to assist in conducting this Promotion and to the State and Territory lottery departments as required under the relevant lottery legislation. If the entrant does not provide their personal information as requested, they may be ineligible to enter or claim a prize in the Promotion. Personal information collected from entrants will not be disclosed to any entity located outside of Australia.
  • For the purposes of public statements and advertisements, the Promoter may only publish the winner's surname, initial and State/Territory or postcode of residence.
  • It is a condition of accepting the prize that a winner and their travel companion (or their parent or legal guardian if under the age of 18) may be required to sign a legal release as determined by the Promoter in its absolute discretion, prior to receiving a prize. If a winner or travel companion is under the age of 18, a nominated parent or legal guardian of the winner or travel companion will be required to sign the legal release on the winner or travel companion's behalf.
  • If a prize is provided to the Promoter by a third party, the prize is subject to the terms and conditions of the third party prize supplier and the provision of the prize is the sole responsibility of the third party and not the Promoter. The terms and conditions which apply to the prize at the time it is issued to the winner will prevail over these Conditions of Entry, to the extent of any inconsistency. The Promoter accepts no responsibility or liability for any delay or failure by the third party to deliver the prize, any delay or failure relating to the prize itself or failure by the third party to meet any of its obligations in these Conditions of Entry or otherwise.
  • Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Entry restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
  • If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.
  • The Promoter reserves the right, at any time, to validate and check the authenticity of entries and entrant's details (including an entrant's identity, age and place of residence). In the event that a winner cannot provide suitable proof as required by the Promoter to validate their entry, the winner will forfeit the prize in whole and no substitute will be offered. Incomplete, indecipherable, inaudible, incorrect and illegible entries, as applicable, will at the Promoter's discretion be deemed invalid and not eligible to win. Entries containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to win. The use of any automated entry software or any other mechanical or electronic means that allows an individual to automatically enter repeatedly is prohibited and may render all entries submitted by that individual invalid.
  • The Promoter reserves the right to disqualify entries in the event of non-compliance with these Conditions of Entry. In the event that there is a dispute concerning the conduct of the Promotion, the decision of the Promoter is final and binding on each entrant and no correspondence will be entered into.
  • The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence or wilful misconduct) in connection with this Promotion or accepting or using any prize (or recommendation), except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  • The entrant will participate in and co-operate as required with all reasonable marketing and editorial activities relating to the Promotion, including (but not limited to) being recorded, photographed, filmed or interviewed and acknowledges that the Promoter may use any such marketing and editorial material without further reference or compensation to them.
  • Unless otherwise specified, a prize is a single event for the winner (and their guest) and cannot be separated into separate events or components.
  • The Promoter accepts no responsibility for any tax implications and the entrant must seek their own independent financial advice in regards to the tax implications relating to the prize or acceptance of the prize.
  • Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.
  • Authorised under: ACT Permit No. TP 18/01585, NSW Permit No. LTPS/18/27107 and and SA Permit No. T18/1453.

Privacy Policy

Boost Juice Privacy Policy Last Updated: 20 July 2018

1. Why do we have a Privacy Policy?

Summary:
When you interact with Boost Juice, you trust us with your information and expect us to protect and use it appropriately. We take privacy seriously and are committed to keeping that trust. That starts with helping you understand our privacy practices.
This policy describes the information we collect, how it is used and shared, and your choices regarding this information.

Boost Juice Pty Ltd ACN 092 165 681 and its related entities (collectively referred to as “we”, “us”, “our” or “Boost Juice”) are committed to protecting the privacy of Personal Information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Act) or, where applicable, other data protection laws (such as those in force in the European Union (EU). This Privacy Policy sets out the way we handle Personal Information and includes information on how we collect, use, disclose, keep secure and provide you with access to your Personal Information, whether provided to us via our stores, head office, the Boost Juice website, the Boost Juice smart device application including the VIBE club or other means. This policy applies to users of Boost Juice’s services anywhere in the world, unless covered by a separate privacy policy.

2. What Personal Information do we collect?

Examples of Personal Information we may collect from you includes your name, address, date of birth (age), gender, home address, email address, telephone number, occupation, menu preferences, previous order information, IP address, credit card details, individual interests, preferences, tastes, purchasing behaviour, education details, employment history and other information relating to your work experience. We may also collect an opinion (including information or an opinion forming part of a database, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion). Those are just a few examples so please review this Privacy Policy closely and let us know if you have any queries.

We do not collect Sensitive Personal Information, which includes information about racial or ethnic groups or religious beliefs, without your express consent or as otherwise required by law. The exception to this is when you apply for a position, or to become a franchisee, in which case refer to the sections below titled “Employment Applications” and “Franchise Applications”. We will not use Sensitive Personal Information for marketing purposes.

3. How do we collect Personal Information?

Summary:
The term “Personal Information” means any information that can be used to personally identify you.

Summary:
We collect your Personal Information in a number of ways. We may collect your Personal Information directly from you or in the course of our dealings with you, for example:

  • Information that you provide to us, such as your name

  • Information when you use our services, such as your purchase history

We will only collect Personal Information from you that we reasonably require for one or more of our business functions or activities and will do so in accordance with the Australian Privacy Principles.

The kinds of Personal Information we may collect from you will depend on what type of interaction you have with us. We may collect Personal Information from you in the following ways:

  • When you participate in a promotion, competition, promotional activity, survey, market research or customer behavioural activity

  • When you subscribe to our mailing list or interact or follow our social media pages including Facebook, Twitter and Instagram

  • When you download or use a Boost Juice App such as VIBE

  • We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity

  • When you provide us with Personal Information via our stores or head office or when you place an order in store, by telephone or via our mobile or electronic ordering system

  • If you use social media, any information that you allow the social media site to share with us

  • If you provide feedback and opinions about our products and services through any channel

  • If you contact our Support Centre we may record calls in and out of our Support Centre and so we will collect any Personal Information you provide during the call

  • If you are applying for a position with Boost Juice, we will collect information as outlined in the section below titled “Employment Applications”

  • If you are applying to become a Boost Juice franchisee, we will collect information as outlined in the section below titled “Franchise Applications”

  • By accessing a website or mobile application via links in an email we have sent and/or by accessing a website or mobile application where you have identified yourself, you consent to the collection of such information where it is Personal Information. We may combine your anonymous or personal visitor session information or other information collected through tracking technologies with other Personal Information collected from you from time to time in order to understand and measure your online experiences and to determine what products, promotions and services are likely to be of interest to you.

  • Depending on the Boost Juice services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.

  • We may collect transaction details related to your use of our services, including your order details, date and time the service was provided, amount charged, and payment method

  • We may also collect Personal Information through cookies and other identification technologies, please refer to “Cookies and Web Beacons” section below.

  • Public databases

  • If you use our ‘store locator’ feature, you can agree to share your location so that you can easily find the nearest store. If you use the store locator feature on our website(s) the data is cached (temporarily stored) and then trashed.

  • If you use the Boost VIBE app and have location services enabled, your most recent location each time you open the app will be cached. Previous locations are trashed, but each app open is stored.

  • We may use CCTV in or around Boost Juice businesses to investigate any type of incident and protect our personnel. We will restrict access to any footage.

Boost Juice may combine the information collected from these sources with other information in its possession.

In some circumstances, we may collect Personal Information from third parties such as credit reporting agencies or marketing agencies. Where we do, we will ensure that we act in accordance with relevant Australian laws.

4. Cookies and web beacons

As you navigate through our websites or smart device applications, certain information can be passively collected (by us or our vendors) using various technologies such as cookies, internet tags or web beacons, and navigational data collection (log files, server logs and clickstream data). Using “cookies” enables us to collect data regarding your personal preferences, including what products you have ordered, at what times and in what amounts, the pages you have visited in what order and so forth. This enables us to recognise you as a specific customer and to help us and our third-party service providers present targeted and customised advertising to you. For example, we can keep track of the drinks you like such that if you consent, we can send you information about new products and promotions that you might be interested in.

If you do not wish to receive cookies, you can change your browser settings such that your device does not accept cookies or please contact us. However, please note that certain areas of the Boost Juice website or Boost Juice app may only be accessed in conjunction with cookies.

5. Third-party links

The websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control, endorse or make representations about these third-party sites and are not responsible for their privacy statements. When you leave our websites, we encourage you to read the privacy notice of every website you visit. If you choose to give Personal Information to unrelated third parties it will not be covered by this Privacy Policy.

Summary:
Boost Juice and its partners may use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this policy.
A “cookie” is a small text file that is stored on your browser or device that can identify you as a unique customer and store your personal preferences.

On our online services, we may also have providers of other services like apps, tools, widgets and plug-ins (for example Instagram “Like” features), which may also use automated methods to collect information about how you use these features. These organisations may use your information in line with their own policies.

6. Employment applications

We collect Personal Information when you interact with us with regards to employment.

Examples of when we collect Personal Information includes when you apply for a position with us, complete an employment form for us, contact our Support Centre in respect to an employment opportunity, visit our website, social media channels or mobile applications.

In considering your application, we may also obtain Personal Information about you from third parties. For example, from your previous employers, recruitment agencies, nominated referees, government agencies and regulatory authorities. Subject to your consent, we may also collect Sensitive Personal Information about you such as information about your health (including any disability), any criminal record, if it is relevant to the role that you are applying for, and whether you identify as Aboriginal or Torres Strait Islander.

We collect Personal Information for a variety of purposes, including but not limited to any one or more of the following purposes: verifying your identity, communicating with you, assessing you for a position with us or one of our related entities and storing your information for future employment opportunities.

If you do not provide us with the information we request, we will be unable to do one or more of the above.

We may disclose your information to; referees or previous employers, recruitment agencies or agencies or contractors acting on our behalf, our related entities, law enforcement agencies to verify whether you have a criminal record or educational organisations to the extent necessary to verify your qualifications.

If we engage third party contractors to perform services for us which involves handling Personal Information, we will take reasonable steps to prevent the contractor from using the Personal Information except for the purpose for which it was supplied.

We will hold your Personal Information for future job opportunities with us, unless you tell us not to.

7. Franchise applications

We collect Personal Information about franchise applicants. This may include Personal information about residency status, employment history, financial capacity (including bank account information) and other information relating to your qualifications and experience.

Examples of when we collect Personal Information includes when you apply to be a franchisee with us, complete a form for us (Boost Juice Franchise Application Form), contact our Support Centre, visit our website, social media channels or mobile applications or otherwise provide Personal Information to us.

We may combine and compare Personal Information that we hold about you with other information collected from, or held by, others.

In considering your application, we may also obtain Personal Information about you from third parties, for example, from your previous employers, business contacts or nominated
referees. Subject to your consent, we may also collect Sensitive Personal Information about you such as information about any criminal record you may have or your membership of any professional or trade association.

We collect Personal Information for any one or more of the following purposes:

  • assessing your application to become a Boost Juice franchisee;

  • assessing whether you are suitable to progress to each stage of the Boost Juice franchise recruitment process; and/or

  • storing your information for future Boost Juice franchise opportunities.

If you do not provide us with the information we request, we will be unable to do one or more of the above.

We may disclose your information to; referees or previous employers, recruitment agencies or agencies or contractors acting on our behalf, our related entities, law enforcement agencies to verify whether you have a criminal record or educational organisations to the extent necessary to verify your qualifications.

If we engage third party contractors to perform services for us which involves handling Personal Information, we will take reasonable steps to prevent the contractor from using the Personal Information except for the purpose for which it was supplied.

8. Franchisees

A number of Boost Juice businesses are owned and operated by franchisees. Boost Juice’s franchisees are required to follow this privacy policy. If you are concerned that there may have been a breach of this privacy policy by a franchisee, please contact the relevant franchisee entity or Boost Juice directly.

This privacy policy does not apply to our franchisee’s conduct on websites or mobile apps they operate.

9. How we store your Personal Information

Where we store your Personal Information depends on what interaction you have had with us. However, some areas may include databases for processing customer enquiries, feedback or for general data processing or databases for email or SMS marketing communications.

10. Information retention and deletion

Summary:
Boost Juice retains user profile and other information for as long as you maintain your VIBE club membership or other Boost Juice account.
If you withdraw consent to the collection or use of Personal Information, Boost Juice deletes such Personal Information.

Users may request deletion of their accounts at any time. Following such request, Boost Juice deletes the information.

We only keep your Personal Information for as long as it is required for the purpose for which it was collected or as otherwise required by law. We will take appropriate measures to destroy or permanently de-identify your Personal Information if we no longer need to retain it. These measures may vary depending on the type of information concerned, the way it was collected and how it was stored.

There may be circumstances relating to employment or franchise applications or inappropriate or legal conduct which prevent Boost Juice from permanently deleting Personal Information. For example, in the case of fraud or where litigation has been threatened.

11. How your Personal Information will be used

We collect your Personal Information so that we can use it for our functions and activities and provide products and services to you, which include, among other things:

Providing services and features

Boost Juice uses the information we collect to provide, personalise, maintain and improve our products and services. This includes using the information to:

  • Create and update your account

  • Verify your identity

  • To assist us in providing goods and services to you

  • processing orders you place with us in our stores or via our electronic or mobile ordering system, providing you with email or SMS confirmation of your orders, providing you with our products and processing refunds where applicable;

  • Perform internal operations necessary to provide our goods and services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyse usage and activity trends

  • features to personalise your experience on our Boost Juice platforms

  • to identify services and products that may be of interest to you

  • assisting you with remembering and re-ordering from our menu in future

  • administering and conducting traineeships

  • facilitating our internal business operations, including fulfilment of any legal and regulatory requirements

  • to facilitate the “5 star” feedback program

  • processing and considering your employment application and conducting reference checks (refer to Employment Application section above)

  • providing information that you request about our franchises and processing and considering your franchise application and conducting record checks (refer to Franchise Application section above)

Summary:
Boost Juice does not sell your Personal Information to third parties.

Facebook Custom Audiences: If you use Facebook, we may use your email address in an encrypted format to match with your Facebook profile so that we can provide you with personalised advertising on Facebook. This is subject to the privacy settings you have chosen on Facebook.

Facebook Lookalike Audiences: If you use Facebook, we may use your email address in an encrypted format to enable Facebook to find other registered users of their services that share similar interests to you based on how you interact with Boost Juice and what information Facebook has about you. This is subject to the privacy settings you have chosen on Facebook.

Customer support
Boost Juice uses the information we collect to provide customer support services, including to:

  • Direct your questions to the appropriate customer support person

  • Investigate and address your concerns

  • Monitor and improve our customer support responses

  • administering and responding to your enquiry or feedback about our products

  • to process and respond to any feedback provided by you

Legal proceedings and requirements

Boost Juice may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns:

Communications from Boost Juice
Boost Juice may use the information we collect to communicate with you about:

  • promoting and marketing current and future products, services, promotions, studies, surveys, news, updates and events

  • conducting, and allowing you to participate in, a promotion, competition, promotional activity, survey or market research; fulfil any related awards, and serve you relevant ads and content about our goods or services and those of our business partners

  • special promotions and offers and analysing our products and services so as to improve and develop new products and services.

This communication (including direct marketing materials) may take place via: email, text messages, other digital services (such as through our VIBE app), phone, internet-based marketing including targeted online advertising and online behavioural marketing.

You consent to us sending you those direct marketing communications by any of those methods.

You may receive some of these communications based on your profile as a Boost Juice Vibe user. All users (including those in the EU) have the right to object to this type of processing. You can contact us at any time if you no longer wish to receive marketing materials from us or our related entities.

With your consent : Boost Juice may share your information other than as described in this policy if we notify you and you consent to the sharing.

Vendors

We may share your Personal Information with vendors who provide services to us, such as fulfilling orders (e.g. Deliveroo), carrying out research (data processing), managing promotions, personalising customer experiences and other information technology services. We do not allow these vendors to use this information or to share it for any purpose other than to provide services on our behalf.

12. Marketing Opt-Outs

At any time, you may opt-out of receiving direct marketing communications from us or our related entities. We will then ensure your details are removed from our mailing lists and stop sending direct marketing communications to you within a reasonable period after your request is made (usually within 5 business days from receiving your request). To opt-out follow the instructions in the marketing communications we send you or contact us.

Please note that if you opt out, we may still send you non-promotional messages, such as receipts or information about your account.

13. Disclosure of Personal Information to third parties

We may disclose Personal Information we collect from you:

  • to our related entities, suppliers, consultants, contractors or agents for the purposes set out in the section above or for other purposes directly related to the purpose for which the Personal Information is collected

  • to relevant federal, state and territory authorities for the purpose of investigating a food safety or health issue

  • to Boost Juice franchisee partners if you have made an enquiry or complaint relating to a store that is owned and operated by one of our franchisees

  • where the law requires or authorises us to do so (whether in Australia or overseas)

  • to others that you have been informed of at the time any Personal Information is collected from you

  • with your consent (express or implied) to others

14. Overseas disclosures

We are based in Australia, so your Personal Information will be processed in Australia. However, some of our related entities and third-party goods and services providers are located overseas. We may need to share your Personal Information with organisations or persons located outside of Australia.

The countries in which these organisations or persons are located will depend on the circumstances, but in the course of our ordinary operations, we may disclose Personal Information to our third- party service providers located in the United States, United Kingdom and Italy.

If we disclose Personal Information to a third party in a country which does not have equivalent privacy laws to Australia, we will take steps to ensure that you are provided with appropriate safeguards in respect of your Personal Information. This might include entering into contractual clauses with the third-party that place obligations on the third-party in relation to their handling your Personal Information.

Whilst Boost Juice will take all reasonable care to ensure that overseas providers will handle your Personal Information securely, you acknowledge that by agreeing to the disclosure of your Personal Information to these overseas entities for the purposes stated above, Boost Juice will not be held accountable for any breaches of the Australian Privacy Principles by an overseas recipient.

15. Security

We take protecting your Personal Information seriously and are continuously developing our security systems and processes. We take reasonable steps to protect your Personal Information from misuse and loss and unauthorised access, modification or disclosure. We do this by having physical and electronic security systems and by limiting who can access your Personal Information. We also have online and network security systems in place for our websites, so that the information you provide us online is protected and secure. Your Personal Information may be held in electronic or hard copy form. We use third party service providers to store some personal information.

As our website and smart device application are linked to the internet which is inherently insecure, Boost Juice cannot provide any assurance regarding the security of the information you communicate to us online. We cannot guarantee that such information will not be intercepted so you transmit such information at your own risk. Please contact us if you become aware of, or suspect, any breach of security.

If we become aware of a data breach that is likely to result in serious harm (for example, your Personal Information was shared with unauthorised persons) we will notify you as soon as is practicable and the Office of the Australian Information Commissioner about that actual or possible breach.

16. Access to Personal Information and Correction

We aim to ensure that any information we obtain from you is accurate. You can request access to your Personal Information or advise us of any required correction and information which you believe to be inaccurate by forwarding a request to privacy@boostjuicebars.com.

We will require you to verify your identity and to specify what information you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, we will advise the likely cost in advance and can help to refine your request if required.

The exceptions under the Australian Privacy Principles which affect your right to access your Personal Information we hold about you include the following:

  • access would pose a serious threat to the life or health of any individual

  • access would have an unreasonable impact on the privacy of others

  • a frivolous or vexatious request

  • the information relates to a commercially sensitive decision-making process

  • access would be unlawful or denying access is required or authorised by law

  • access would prejudice enforcement activities relating to criminal activities and other breaches of law, public revenue, a security function, or negotiations with the individual

  • legal dispute resolution proceedings.

17. Contact Us

Although we are committed to ensuring that at all times there is strict adherence to the Australian Privacy Principles, in the event that you are dissatisfied in any way with the collection, use, storage and/or disclosure of your Personal Information or believe that there has been a breach of
the Australian Privacy Principles, we invite you to contact us as soon as possible. We have appointed an internal Privacy Complaints Manager (who is also our Privacy Officer) to whom your complaint or any queries may be directed by:

E-mail at privacy@boostjuicebars.com Calling us on (03) 9508 4400
Writing to us at the below address:

Attention: Privacy Officer
Retail Zoo Legal Department Level 1, Tower 2, Chadstone Place 1341 Dandenong Road Chadstone, VIC 3148

If our Privacy Policies do not answer a question that you have about how we manage your Personal Information, please call or email us.

All complaints are to be made in writing to Boost Juice and Boost Juice is then allowed a reasonable time (within 30 days) to respond to complaints. We may ask you to participate in a dispute resolution scheme (such as mediation) in order to resolve your complaint.

If you are not satisfied with our response, you can write to “Privacy Complaints Manager, Retail Zoo Legal Department, Level 1, Tower 2, Chadstone Place, 1341 Dandenong Road, Chadstone, Victoria, 3148′′. If you are not satisfied with the manner in which we deal with your complaint, you may refer it to the Office of the Australian Information Commissioner (“OAIC“). You can contact OAIC by:

  • visiting www.oaic.gov.au;

  • forwarding an email to enquiries@oaic.gov.au;

  • telephoning 1300 363 992; or

  • writing to OAIC at GPO Box 5218, Sydney NSW 2001.

18. Changes to this Privacy Policy

We may occasionally make changes to this Privacy Policy. We will post any changes to this privacy policy on our websites and applications. When we make material changes to this Privacy Policy, we will provide you with notice pursuant to applicable laws.

To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.

We encourage you to periodically review this policy for the latest information on our privacy practices.

19. Boost Juice subsidiaries and affiliates

We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on their behalf. For example, Boost Juice Australia processes and stores Personal Information of EU customers in Australia on behalf of its master franchisee partner(s) in the EU.

Our Boost Juice has master franchisees who are owner by independent business owners to Boost Juice Australia and are data controllers. As a result, each Boost Juice master franchisee are responsible for their own data protection compliance.

If you live in the EU (including England) and interact with Boost Juice, please review our “special information for European users” below or to visit your countries Boost Juice website.

20. Special information for European Union users

Summary:
The European Union General Data Protection Regulation (the GDPR) contains data protection requirements that apply from 25 May 2018.

The following section sets out Boost Juice’s policies for processing Personal Information (referred to as “personal data” in the GDPR) of customers in the EU as a data processor.

If you are a resident of the EU and use any Boost Juice services in the EU, then in addition to the Boost Juice Privacy Policy, the following applies to you.

Data controller

The data controller for the information you provide or that is collected by Boost Juice or its affiliates is the Boost Juice entity in the jurisdiction where your personal information is collected.

In the United Kingdom the data controller is:

TD4 LTD Company Registration 05761251
Boost Juice Bars (UK) Ltd.
Privacy Officer
Email: boost@boostjuicebars.co.uk
Address: Abbots Moss Hall, The Pavilion, Oakmere, CW8 2ES, United Kingdom

In Estonia the data controller is:

Indrek Sei
ID 37207260220
Privacy Officer
Megamahlad Holding OÜ
Address: Külma 19 Tallinn 10618 Estonia E-mail: indrek.sei@boostjuicebars.ee

Phone: +3725011116 In Latvia the data controller is:

Indrek Sei
ID 37207260220
Privacy Officer
Megamahlad Holding OÜ
Address: Külma 19 Tallinn 10618 Estonia E-mail: indrek.sei@boostjuicebars.ee Phone: +3725011116

Questions, comments and complaints about Boost Juice’s data practices with EU Personal Information can be submitted to Boost Juice’s data controller.

What EU Boost Juice Personal Information is collected?

The kinds of Personal Information the Boost Juice EU master franchisee(s) may collect from EU customers/ users will depend on what type of interaction they have with Boost Juice in the EU. The information Boost Juice Australia in turns received from its EU master franchisees however, may include, among other things:

Fixed or automatic fields of collected data:

  • Name

  • Email address

  • Gender

  • Date of Birth

  • Loyalty program member number

  • Registration date

  • Last update

  • Verification date

  • Issuing Store ID

  • Card type

  • Last item Option data collected:

  • Mobile number

  • Physical address

  • Favourite item

  • How that data is collected

    EU Personal Information (including England) is collected by Boost Juice master franchisee(s) and their associates in accordance with their own Privacy Policy located at:

  • United Kingdom: https://www.boostjuicebars.co.uk/privacy-policy/

  • Estonia: http://boostjuicebars.ee/

  • Latvia: http://boostjuicebars.lv/

Boost Juice master franchisees may engage third party contractors to perform services for them and us which involves handling Personal Information, in which case we take reasonable steps to prevent the contractor from using the Personal Information except for the purpose for which it was supplied.

Why is the data collected and how do we use the Personal Information?

Boost Juice collects EU Personal Information as a processor on behalf of its EU master franchisee(s). Boost Juice uses the data to run reports solely for the purpose of providing these reports to its master franchisee(s). These reports profile customers (amongst other things) in terms of sales data, registrations, redemptions, engagements/ loyalty, age and gender. Boost Juice does not use the reports or Personal Information for any purpose independent of providing the reports to its master franchisee(s).

EU Boost Juice customer rights

If you are a Boost Juice VIBE user or customer in the EU, you have additional rights with respect to Boost Juice’s handling of your Personal Information which are set out below. Please contact us if you would like to exercise any of these rights or other rights available to you under the GDPR. Users outside the EU may also request explanation, correction, deletion or copies of their Personal Information.

In order to comply with the request, we may ask you to verify your identity.

We will fulfil the request by sending your copy electronically, unless the request specified a different method.

i. Explanation and copies of your data

  • You have the right to request an explanation of the information that Boost Juice has about you and how Boost Juice uses that information.
  • You also have the right to receive a copy of the information that Boost Juice collects about you
  • you have the right to have the data we hold about you transferred to another organisation

ii. Correction

  • If Boost Juice has information about you that you believe is inaccurate, you are welcome to contact us so we can update it and keep your data accurate.

iii. Deletion

  • Any data that is no longer needed for the purposes specified will be deleted and/or deidentified.
  • Users may request deletion of their Boost VIBE accounts and other Personal Information at any time. Users may request deletion via email or over the phone.

iv. Objections and complaint

  • Users in the EU have the right to object to Boost Juice’s processing of Personal Information, including for marketing purposes based on profiling and/or automated decision making.
  • You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.

You may also submit questions, comments or complaints to Boost Juice’s data controller.

Boost Juice will make every effort to provide these right but there may be circumstances where these rights may be limited. For example, if fulfilling your request would reveal personal data about another person, present a security risk or where the information contains legal privilege.

Grounds for processing

  • When EU customers register and use the Boost Juice VIBE platform (and other associated Boost Juice platforms), customers provide information detailed above which in turn, is provided to Boost Juice in Australia.
  • The GDPR requires whenever we or our master franchisee(s) process your Personal Information we have to have something called a “legal basis” for what we do.

    The different grounds Boost Juice relies on for processing Personal Information are (amongst other things):

i. Consent
You have told us you are happy for us to process your Personal Information for a specific purpose.

Where processing your personal information is based on your consent you may withdraw this consent at any time (the withdrawal of the consent will not affect the lawfulness of processing based on consent before its withdrawal).

ii. Legitimate interests

The processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights.

Boost Juice must collect, process and use certain information in order to provide its services to its master franchisees. This includes:

  • To provide customer support

  • For research and analytical purposes. This includes, for example, analysing usage trends to

    improve user experience

  • For direct marketing purposes. This includes, for example, analysing data to identify trends

    and tailor marketing messages to user needs.

iii. Performance of a contract

We must process your Personal Information in order to be able to provide you with one of our products or services.

Our policy is not to collect Personal Information from any person under 13-years-old unless collection is for a specific activity and that person’s parent or guardian has provided us with written consent to collect their Personal Information for that specific activity.

Whilst some of our Boost Juice products (e.g. smoothies) are targeted towards children, we do not intend for our online services to be used by anyone under the age of 13. If you are a child under the age of 13, PLEASE DO NOT provide any Personal Information to us. If you are a parent or guardian and believe we may have collected information about your child, please contact us.

Data protection officer

Boost Juice has appointed a Data Protection Officer to ensure we protect the Personal Information of our customers (and others) and comply with data protection legislation.

If you have any questions about how Boost Juice uses your Personal Information that are not answered here, or if you want to exercise your rights regarding your Personal Information, please contact our Data Protection Officer:

E-mail at privacy@boostjuicebars.com

Calling us on (03) 9508 4400
Writing to us at the below address:

Attention: Data Protection Officer

Retail Zoo Legal Department Level 1, Tower 2, Chadstone Place

1341 Dandenong Road

Chadstone, VIC 3148

International transfers of Personal Information

EU customers data (including Personal Information) will transfer between Australia and the EU. Please refer to your countries specific privacy policy for further details about other international data transfers.

Cookies and Other Technologies
A copy of Boost Juice’s UK cookies policy can be found here.

How long will we keep EU Personal Information for?

We will keep your Personal Information for the purposes set out in this privacy policy and in accordance with the law and relevant regulations. We will only retain your Personal Information for as long as we need it for our legitimate interest in accordance with applicable laws. After such time, we will either delete or deidentify your Personal Information. We will your Personal Information upon request.

21. Overseas

If you interact with Boost Juice outside Australia and would like to contact us or for further information please do so via the below:

  • United Kingdom at http://www.boostjuicebars.co.uk/ or on boost@boostjuicebars.co.uk

  • Estonia at http://boostjuicebars.ee/ or on info@boostjuicebars.ee

  • Latvia at http://boostjuicebars.lv/ or on info@boostjuicebars.lv

  • Brunei at http://www.boostjuicebars.com.my/ or on

  • Chile at http://www.boostjuicebars.cl/ or on

  • India at http://www.joostjuicebars.com/about-joost-juice/ or on

  • Malaysia at http://www.boostjuicebars.com.my/ or on

  • Namibia at http://boostjuice.co.za/ or on

  • New Zealand at https://www.boostjuice.co.nz/ or on queensgate@boostjuice.co.nz

  • Singapore at http://boostjuicebars.com.sg/ or on barry@boostjuicebars.com.sg

  • South Africa at http://www.boostjuice.co.za/ or on info@boostjuice.co.za

  • Taiwan at http://www.boostjuice.com.tw/ or on boostjuice@landistpe.com.tw

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